What I’m learning about leading transformation at scale—across technology, service delivery, and people.
The AI Advantage Canada Already Has
Canada’s AI advantage is not calculated in GPUs. It is measured in outcomes.
Simplicity Is a Leadership Choice
Complexity rarely announces itself as a problem. It usually arrives disguised as care, control, and good intentions.
AI Governance Isn’t About Control. It’s About Purpose.
Most organizations don’t have an AI problem. They have a focus problem. Governance is how you turn scattered activity into purposeful outcomes.
We Don’t Need Another Service Desk—So Why Do We Keep Building Them?
The problem isn’t demand. It’s how we absorb it—through fragmented support, hidden costs, and inconsistent experiences. The solution is one clear model.
Future Retrospective: It’s 2035, and AI Paid Off Because We Changed Too
AI didn’t pay off because we adopted it quickly. It paid off because we changed how we governed it, integrated it, and made decisions about it.
Future retrospective—comments on if you want to compare notes.
These are my personal views, shaped by my experience. They do not represent the positions of my employer or any organization I’m affiliated with.