What I’m learning about leading transformation at scale—across technology, service delivery, and people.
We Don’t Need Another Service Desk—So Why Do We Keep Building Them?
The problem isn’t demand. It’s how we absorb it—through fragmented support, hidden costs, and inconsistent experiences. The solution is one clear model.
These are my personal views, shaped by my experience. They do not represent the positions of my employer or any organization I’m affiliated with.