Delivering enterprise-scale digital transformation across the Government of Canada—bridging strategy, service delivery, and people to enable modern government.
Shaping the Government of Canada’s Early Generative AI Direction
Initiated the enterprise procurement strategy for generative AI in the productivity suite and chaired GC interdepartmental working group on use cases, testing, and value measurement.
Modernizing Contact Centres as an Enterprise Service
Led enterprise contact centre modernization across departments—establishing a scalable, cloud-based model and common governance.
Driving Enterprise Efficiency Through Service Rationalization
Drove enterprise efficiency by rationalizing legacy services and aligning to standard platforms—reducing duplication, simplifying operations, and delivering sustained savings.
Establishing a Federated Model for End-User Support
Designed and initiated an enterprise support model integrating L0–L3 across departments—establishing a scalable, standardized, and data-driven approach to end-user support.
Enabling Hybrid Work at Scale Through Modern Collaboration
Enabled hybrid work across government by modernizing enterprise collaboration services—improving reliability, usability, and access so teams can work effectively from anywhere.
Leading People Through Complex Transformation
Led teams through complex transformation—advancing hybrid work, strengthening inclusion, and sustaining performance through periods of significant change.