What I’m learning about leading transformation at scale—across technology, service delivery, and people.
Who Gets to Grow When We Automate?
AI can improve productivity while removing the work through which people learn. Every automation decision also shapes who gets the opportunity to grow.
Future Retrospective: It’s 2035, and AI Paid Off Because We Changed Too
AI didn’t pay off because we adopted it quickly. It paid off because we changed how we governed it, integrated it, and made decisions about it.
Future retrospective—comments on if you want to compare notes.
These are my personal views, shaped by my experience. They do not represent the positions of my employer or any organization I’m affiliated with.